Design Management Hiring, Managing, and Mentoring Designers | Project Planning and Cost Estimation | CMMI, RUP, and other Project Methodologies | Certified ScrumMaster | Presentations and Training
Business Analysis Business Intelligence Reporting | Financial Systems | Online Education Systems | On-demand Publishing | Information Design | Competitive Product Analysis | Brainstorming | Vendor Sourcing and Negotiation | Statistical Analysis | Requirements Documentation and Traceability | Online Research | User Psychology | Applied Semantics and Sign Theory
GUI Development Interaction Design | User Interface Design | User Research and Ethnography | Contextual Inquiry | HTML/CSS/JS coding | Browser and Server Interactions | Windows OS and GUI Standards | Rapid Prototyping and Testing | Graphics Software | Usability Evaluations and Expert Reviews | Advanced Web Analytics
Product Development Product Feature Prioritization | User Testing | Ergonomics and Anthropometry | Mechanism Design and Construction | Plastics Parts Production and Chemistry | Materials Interactions | CAD | Sketching and Mixed Media Renderings | FMEA and Testing | Patents, Copyrights and Trademarks
With Interactive Intelligence pivoting in 2016 to PureCloud as the main product focus,
recruited as content architect within a new Product Marketing organization.
Principle story creation and reviews for PureCloud marketing efforts, advertising, and sales tools.
Also, customer research, persona creation, analytics, user testing, and some blogging.
PureCloud UX Architect, May 2014 to February 2016
Continued development of cloud-based business collaboration system with
self-guided on-boarding and enterprise-level administration tools.
In-house and remote user testing, customer visits, and iterative UX designs and requirements
with product management and development teams.
Orgspan.com UI/UX Architect, February 2012 to May 2014 acquisition by Interactive Intelligence
Private startup building a new cloud-based work collaboration system with web UIs and
native Apps for iOS, Android, Windows8 devices. As part of the founder group, I led early
problem statements, contextual inquiry analysis and feature roadmaps, mentored UX/developer teams,
did primary backlog grooming and wrote agile requirements, built mockups for new features,
plus collected feedback through user interviews and analysis.
WebAssign - Advanced Instructional Systems
Director of User Experience, April 2010 to February 2012
NCSU education spinoff on Centennial Campus in Raleigh provides online homework, testing,
and class resources along with automated grading for instructors. With complex legacy systems,
eleven years of questions in the assignment database,
and more than a half-million students with daily access, I was hired to
provide a voice for users to the executive board and to push WebAssign to a new level of ease of use.
Research Triangle startup with brilliant application monitoring and triage tools
that show customers what is actually happening inside complex multi-tier apps
in modern virtual data centers, with no configuration or hand-modelling required.
Developed design strategy, performed user tests and analysis.
Generated alternative designs as sketches, static screenshots, and interactive HTML mockups.
Wrote design specs as use cases and interaction details as inputs to scrum agile software teams,
and coordinated reviews and design changes with product management.
Awards Information Week Startup 50 - April 2009 | eWeek Products to Watch - 2009 | NetworkWorld.com 10 Startups to Watch
Strategic design direction and standards, day-to-day management and mentoring of
a talented UX team with user testing, and supporting research at a fast growing
web-based digital content publisher.
Projects included application of new page architecture and alternate publishing wizard workflows,
cart and checkout improvements, and weRead social book site improvements.
Awards PCmag.com Editors Choice – August 2008 | SEOMoz Web 2.0 Award – May 2007, May 2008 | Recommendations by Publishers Weekly, Rachel Ray, Chicago Sun-Times, and the New York Times
Wachovia Bank, N.A. AVP, eCommerce User-Centered Design, December 2006 to April 2007
Contract Consultant, October 2004 to December 2006
Interaction design and information architecture, styleguide standards and best practices,
advanced interaction studies with AJAX, vendor evaluations, internal consulting,
web branding, content, web analytics, user research, and strategy.
Internal financial accounting systems design and page architecture including
business requirement gathering and analysis, usecase development, paper and HTML-based interaction mockups,
S1 Corporation Chief Interface Architect, October 1998 to August 2004
ID+B Manager, August 1997 to October 1998
Senior Interface Architect, December 1995 to August 1997
Interface design and architecture for four generations of internet banking.
Hired and trained user interface team to develop online banking
transaction, insurance, and brokerage functions for SFNB and other Internet based banks.
Developed core strategy for UI development and standards, plus direct design and implementation of new techniques,
user functions, and upgrades.
Responsible for page and information architecture, process and exception workflows, HTML and JSP coding standards,
Tasks included research for new functionality, modeling and testing alternative interface concepts,
writing usecases and feature/workflow specifications, usability testing,
coordination with technical and regulatory partners, giving technical presentations to customers,
conducting internal design reviews, managing intranet design and navigation,
and developing intranet documentation for design standards.
Projects S1 Enterprise Platform Interface, JSP/HTML Standards and Implementation for Releases 1-3 | S1 Consumer Suite Interface and Development Standards | Template Object Model (TOM) Page Architecture | Performance Standards | VFM Internet Banking Interface | VIM Brokerage interface | VLM Loan Applications | Corporate Cash Management Account Interface | Online Checkbook Interface | CSR Interfaces | System Configuration Interfaces | UI Standards and Strategic Planning | Project Planning | S1 Intranet Standards and Planning | Edify VRU Usability Reviews
Joined Peachtree after working as a user interface consultant to them from September 1992.
Provided in-house GUI expertise on Windows 3.x, Macintosh, and Windows95 financial software development.
Responsibilities included reviewing design decisions, directing usability testing, coordination with programmers and product management, teaching design principals to staff designers, competitive product analysis, writing feature specifications, and development of on-line corporate design standards.
Projects Peachtree Windows95 retool (interface/features planning) | Peachtree Accounting for Windows, release 3.5 | Peachtree Accounting for Windows, release 3 | Peachtree Accounting/ADP SoftPay release | Peachtree Accounting for Macintosh
Awards 1995 PC Computing 'A' List, PC Magazine Editor's Choice, Windows Magazine Top 100 Award, Home Office Computing Editor's Pick for Peachtree Accounting for Windows 3.0
Ratio DesignLab, formerly SpectraLogic
Director of Industrial Design, September 1988 to April 1994
Created Industrial Design department within existing electronic and software engineering company to deliver concurrent engineering services for a variety of medical, electronic, and software clients. Provided design solutions for projects, sales and contract negotiation, project planning, systems design and implementation, facilities planning, and vendor schmoozing for clients ranging from Citicorp to Apple Computer.
Projects/Clients Peachtree Accounting for Windows, release 2 | Peachtree Business Checkbook (never released) | Namic Cardiac Angioplasty Pumps | Novoste Angioplasty Arterial Catheter System | Endo-tech Laparoscopy Handpiece | Battery Powered IV Heater (patented) | Medtronic 9711 Programmer Trainer | Medtronic Implanted Drug Pump Programmer | Medtronic Fit Database | Brother Electronic Recipe Books | OKI Cell Phone Case Designs and Interfaces | GEC Avionics Personal HUD for Aircraft Maintenance | Atlanta Olympic Committee bid concepts for Electronic Information Kiosks | PTS Laserdisc-based training System Controller | CSI Oxytrol Oxygen Conservation Device | Citibank CSR Staff Terminal Development | Chase Manhattan Telephone Banking in-branch training kiosks
Awards 1994 Codies Award, PC Magazine Editor's Choice, Home Office Computing Editor's Pick Award for Peachtree Accounting for Windows 2.0
1992 IDSA/BusinessWeek Gold IDEA Award for Medtronic 'Fit' Interface
Lee Payne Associates Senior Designer, June 1986 to September 1988
Collaborated with other industrial designers in midtown Atlanta-based consulting firm to design electronic housings, plastic parts, power tools, and graphics for games and food packaging. Primary focus was development of new concepts through use of mixed-media sketches, models, and prototypes. Also managed clients, contracts and meetings, including market research sessions and brainstorming programs.
Projects/Clients Ohmeda Hospital Gas Supply Systems | Coca-Cola USA Custom Vending and Cherry Coke Graphics Concepts | DTI Digital Telephone Voice Scrambler | LPA Office Space Design | Delta International Power Tools | Electrolux Vacuum Cleaners | Contel Business Phone Concepts | Charbroil Gas Grill Lines | Dow Chemical Shout Packaging | King Packaging Plastic Tableware | Cunningham Photography Corporate Identity | Westclox/Seth Thomas Clocks and Accessories
Cognitive Event Horizon DBA Freelance Practice, 1995 to present
Pyramid Design DBA Freelance Practice, September 1985 to June 1986
Prepared concepts and mixed-media sketches for a range of projects. Worked on a contract basis with other Atlanta design firms and with direct clients. Cognitive Event Horizon developed as a website with some outside consulting for friends and family, primarily in website and corporate identity design.
Projects/Clients Lyrisys Inc. Internet Home Page | International Horizons, KK (Japan) Technology Consulting | Magee Enterprises Automenu for Kids | Magee Enterprises 'Rosebud' Executive Information Retrieval Tool | Chewing Dog Furniture Identity | Symbic | Lyrisys Inc. | Alpha-Core | Software Communications Solutions | Diver Action Network
Jack Seay Design Group/McCalla-Lackey Associates Industrial Designer, June 1983 to September 1985
Developed concepts from idea to production for appliances, power tools, electronics, point-of-sale displays, and toys. Created mixed-media sketches, engineering drawings, form and photography models, and demonstration mechanisms.
Projects/Clients Delta International Woodworking Tools Line Redesign | Porter-Cable Jigsaw and Sabersaw Redesign | Cobra Integrated Headrest Radio System | Hunter Fan Ceiling Fans and Thermostats | Xtruder Alarm Systems | Sunbeam Electric Frypans | International Horizons Teaching System Packaging and Cassette Players (patented) | Westclox/Seth Thomas Clocks and Accessories | Farberware Undercabinet Toaster and Coffeemaker | Abbott Laboratories IV Drug Systems | Black & Decker Staple Guns | Rollins Security Systems | Singer Vacuum Cleaners
Honors + Awards
2009 Information Week Startup 50 for BlueStripe.com | eWeek Products to Watch | NetworkWorld.com 10 Startups to Watch
2008 PCmag.com Editors Choice for Lulu.com | SEOMoz 2008 Web 2.0 Award
2007 SEOMoz Web 2.0 Award for Lulu.com
2006 Wachovia Retirement RIA Calculator named 'Best Practice' for financial calculators by Change Sciences Group
2004 Celent Communications names S1 Business Banking 'Best of Breed' noting its superior user interface -- "The ease-of-use of S1 Business Banking, which customers describe as intuitive and easily navigable". The report calls attention to S1's common administration tool for banks, S1 Application Manager, which provides a single administration module to set up customers, branding, product packaging, and system settings.
1998 Three of top five banks use S1 interfaces in Gomez satisfaction ratings
1997 Speaker at "Third Generation Web Sites" conference in San Francisco, January 1997
1995 PC Computing "A" List, PC Magazine Editor's Choice, Windows Magazine Top 100 Award, Home Office Computing Editor's Pick for Peachtree Accounting for Windows 3.0
1994 Codies Award, PC Magazine Editor's Choice, Home Office Computing Editor's Pick Award for Peachtree Accounting for Windows 2.0
1994 Founding Board Member and Secretary of Allied Design Council; a multidisciplinary design coordination group including IDSA, AIA, AIGA, IIDA, SEGD, ASLA, ASID (1994-1997)
1983 IDSA Merit Award, Tau Sigma Delta Architecture Honorary
1980 Best Design Award, Auburn ID Spring Cardboard Boat Races
TriUPA Advisory Council Member (2007-2008), Secretary (2008-2009), Social Planning Chair (2009-2010)
Co-instigator, Charlotte IA Cocktail Hour, a monthly discussion group for UX professionals (2005-2007)
Lectures on industrial design and Internet issues at Georgia Tech, Auburn University, the High Museum of Art.
Founding Board Member, Allied Design Council (1994-1997)
IDSA Atlanta Vice-Chair (1994-1995)
Creative collaboration with The Center for Puppetry Arts in Atlanta.
Volunteer work with High Museum of Art, Georgia Tech, Auburn University, Hands on Atlanta, and Habitat for Humanity.
Auburn University B.IND (1983) Special multidisciplinary industrial design degree.
Minor in Sociology, English Honors Program, Tau Sigma Delta Architecture and Design Honorary, Dean's List 5 quarters.
Georgia State University Business School Masters Program (1988-1989, unfinished MBA)
Professional Training Rational Unified Process (RUP), Rational Use Case Authoring,
Capabilities Model Maturity Integration (CMMI), Contextual Inquiry Process,
Certified ScrumMaster, Omniture Advanced Web Analytics
Online Resume : Phillip Randolph Carter | 3316 Clark Avenue, Raleigh NC 27607 | 704.408.4635 cell