Welcome to an ongoing web odyssey that began in 1996
I'm a user-centered designer who is eternally curious about this world and how we can make it even better. With a front-row seat in four technology revolutions - the GUI, online banking, cloud computing with AI, and B2B marketing - my career impacted all of us in ways that've been both fortunate and humbling.
In early 2023 I retired to work with Burning Coal Theater here in Raleigh, plus a list of renovations for our house, and building new friendships.
The world keeps changing, and even though there are patterns behind what emerges, each new thing has wonderful challenges. Design is a process for solving wicked problems through open iterations and feedback, and making decisions through analysis and managed compromise.
Working with people to understand human needs through interviews, research, personas, and feedback.
Designing, writing and speaking with focus and clarity using customer insights to create compelling products and content.
Bringing groups together with collaboration and design thinking.
Creating success takes teamwork. We all have to "get there together" to build and sell effective ideas, services and products; listening and communication are the core.
Interested in collaborating?
I'd love to hear from you.
*What is a 'Cognitive Event Horizon'?
It's a coined term to express a user interface concept; the everyday map of the world that people use to get through the day. Things that are outside someone's cognitive event horizon are not important to them (even if these things can hurt them). It's a handle for what humans use to navigate their lives, and a useful tool to make decisions about what is needed in a product, what is not, and how to talk to people about the benefits of change.